I recently read that Lowe’s now requires an on-line registration to obtain the 10% military discount. They’ve changed their policy and are now giving the discount to all veterans, not just disabled vets.
We filled out the form (Name, DOB, Branch of Service, and ETS) and hit submit….and it bounced back saying my information could not be verified. I wasn't sure of the exact date of my discharge (it was over 50 years ago) and I didn't want to bother pulling my barely readable DD214. I went to the local Lowe’s in Titusville, explained that to her, and the person at the Customer Service desk punched me in...and couldn’t help even though I showed her my DOD ID. I
Needless to say I was a little cranky at this point and I explained to her that Home Depot had also instituted a registration program a while back, and then rescinded it when it blew up in their corporate face.
When I got home I went to their on-line registration form AGAIN (having dug out my DD214 for the exact discharge date) and again filled out the form, and was again notified that they could not find me.
I then sent out a blast out to Lowe’s Customer Non-Service on line explaining to them why they’ve lost a customer. It’s understandable that there could be kinks in an on-line registration system. It’s inexcusable that their in-house customer service representative, with my Department of Veterans Affairs picture ID showing a Service Connected disability in front of her, could not fix it on the spot. She showed little interest in fixing the problem, which could have been part of the problem.
Life is too short to put up with corporate incompetence. I'm gone.
7 comments:
Oh man I'm sorry you had to deal with that Uncle Bob! Maybe Home Depot or a local hardware store has a better policy?
I signed up this morning NO problem
That's the way it should be. My issue is how they do not fix it when there IS a problem 😳
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I would be great if you could point me in the direction of a good platform.
ATTENTION MILITARY and VETERANS: Do not give out your information beyond showing a government issued military ID. These are traps for your information. Lowes and any other non-government entity does not have the authority to do this. There is an on-going effort to collect information on our veterans and military personnel by numerous entities. This started before 9-11 and included gun owners as well. This data includes information that can be used with open source devices and other commercially available technology to track you and by extension, military assets. This is a serious and rapidly growing national security and individual threat. Ever wonder why you can purchase alcohol and have your food city discount applied with only showing a driver license, vote with only a driver license but if I want to take advantage of a military discount, must reveal information, personally protected information such as that included in protections instituted for healthcare by HEPA and other laws elsewhere? We need this stopped. Demand your congressional reps pass a veterans and military information protection act NOW to prevent collection of any veteran information.
USAR, USAF; Retired SMSgt
I'm really enjoying the design and layout of your site. It's a very easy on thee
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I found that had to fill in my name several times and then when checked my profile it showed
Military status "verified". No problems.
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