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Reflections on June 8th, 2012:

Moving into the rest of our life………… Over the last several years Alice and I have been “wintering” with our motor-home at a campground i...

Friday, June 02, 2017

Lowe's new military discount registration system is awful! They've LOST me as a customer.....

I recently read that Lowe’s now requires an on-line registration to obtain the 10% military discount.  They’ve changed their policy and are now giving the discount to all veterans, not just disabled vets.

We filled out the form (Name, DOB, Branch of Service, and ETS) and hit submit….and it bounced back saying my information could not be verified. I wasn't sure of the exact date of my discharge (it was over 50 years ago) and I didn't want to bother pulling my barely readable DD214. I went to the local Lowe’s in Titusville, explained that to her, and the person at the Customer Service desk punched me in...and couldn’t help even though I showed her my DOD ID. I

Needless to say I was a little cranky at this point and I explained to her that Home Depot had also instituted a registration program a while back, and then rescinded it when it blew up in their corporate face.  

When I got home I went to their on-line registration form AGAIN (having dug out my DD214 for the exact discharge date) and again filled out the form, and was again notified that they could not find me.

I then sent out a blast out to Lowe’s Customer Non-Service on line explaining to them why they’ve lost a customer.  It’s understandable that there could be kinks in an on-line registration system. It’s inexcusable that their in-house customer service representative, with my Department of Veterans Affairs picture ID showing a Service Connected disability in front of her, could not fix it on the spot. She showed little interest in fixing the problem, which could have been part of the problem.

Life is too short to put up with corporate incompetence. I'm gone.

As life goes on I notice it goes by faster and some of the changes are hard.  We moved to Florida from Connecticut in 2012 after having had snowbirded here for four years. Our CT group (from the CT Seaport Sams Camping Chapter) had a half dozen or more rigs that converged at Manatee Hammock here in Titusville anytime between November and January, usually staying thru late April.  The Manatee Hammock group is now down to one.  Illness and age have really thinned out the numbers.  Early on, when we were snow-birds, Alice and myself recognized that we couldn’t (and wouldn’t want to) make the annual trek back and forth and hence nested here. THAT has worked out well for us, with two of the three kids with us in Florida and the other an annual visitor.  For all practical purposes my health has maintained pretty good, so we’re “in place” where we want to be.  That having been said though, it’s hard to see these transitions where good friends no longer pop on by….hard indeed. :( There is another couple (Jerry and Jo Lambert) that come down from November thru April, but they are mid-state, and Murray and Donna relocated permanently here the same time we did. So we still have those pleasant CT faces, just not as many of them. I guess Mike and Pat Breen win the longevity up at Manatee Hammock!

Monday we're off to one of our favorite local campgrounds, Jetty Park at Port Canaveral with several friends from our www.spacecoastsams.org Chapter. Photo's will be posted to our Google Photo's.