d this morning and we picked her up. The software is laid out, the migration plan has been formulated....the unit is unboxed, the plastic protections removed....the battery is installed and she's plugged into a power outlet...the on button is pushed and............yup, she's DOA. So, the power connection is checked, the battery is removed and re-installed....when plugged in there is a Power On indicator lit, but otherwise the unit is...silent, and totally non-responsive. Find a phone number to tech support, call and get put on hold, finally talk to a live person who has us repeat everything we've already tried. She then pronounces it DOA. She can send me a returning shipping package with authorization and I can send it in for repair? I demur that suggestion and re-pack up the unit and return it to the store where a refund is applied to the account she was purchased on. Going back on-line to check I find this model is now "out of stock", so we do the bricks and mortar drive by - Wal-Mart's, Staple's, BJ's....all underwhelming selections. Back home, on line and finally re-order the Acer from Amazon with expedited delivery (should be here on Saturday). DOA....who would have thought? I'm thinking back to all the PC's we've purchased and it's never happened to me....guess I've been living a charmed life?
Thursday, October 28, 2010
DOA was the new laptop......:(
It's always an exciting time waiting for the new PC to arrive. I chose the ship to store method and it (the new Acer) finally arrived this morning and we picked her up. The software is laid out, the migration plan has been formulated....the unit is unboxed, the plastic protections removed....the battery is installed and she's plugged into a power outlet...the on button is pushed and............yup, she's DOA. So, the power connection is checked, the battery is removed and re-installed....when plugged in there is a Power On indicator lit, but otherwise the unit is...silent, and totally non-responsive. Find a phone number to tech support, call and get put on hold, finally talk to a live person who has us repeat everything we've already tried. She then pronounces it DOA. She can send me a returning shipping package with authorization and I can send it in for repair? I demur that suggestion and re-pack up the unit and return it to the store where a refund is applied to the account she was purchased on. Going back on-line to check I find this model is now "out of stock", so we do the bricks and mortar drive by - Wal-Mart's, Staple's, BJ's....all underwhelming selections. Back home, on line and finally re-order the Acer from Amazon with expedited delivery (should be here on Saturday). DOA....who would have thought? I'm thinking back to all the PC's we've purchased and it's never happened to me....guess I've been living a charmed life?
d this morning and we picked her up. The software is laid out, the migration plan has been formulated....the unit is unboxed, the plastic protections removed....the battery is installed and she's plugged into a power outlet...the on button is pushed and............yup, she's DOA. So, the power connection is checked, the battery is removed and re-installed....when plugged in there is a Power On indicator lit, but otherwise the unit is...silent, and totally non-responsive. Find a phone number to tech support, call and get put on hold, finally talk to a live person who has us repeat everything we've already tried. She then pronounces it DOA. She can send me a returning shipping package with authorization and I can send it in for repair? I demur that suggestion and re-pack up the unit and return it to the store where a refund is applied to the account she was purchased on. Going back on-line to check I find this model is now "out of stock", so we do the bricks and mortar drive by - Wal-Mart's, Staple's, BJ's....all underwhelming selections. Back home, on line and finally re-order the Acer from Amazon with expedited delivery (should be here on Saturday). DOA....who would have thought? I'm thinking back to all the PC's we've purchased and it's never happened to me....guess I've been living a charmed life?
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